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If you are using a self-signed SSL certificate for your DualShield SSO, then you need to import the DualShield SSO's CA certificate into the local computer certificate store as a root trusted CA on your ADFS server., and you need to disable the certificate revocation check

Import Certificates

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titleHow to Download SSO CA Certificate...

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Download SSO CA Certificate
Download SSO CA Certificate

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titleHow to Import a CA Certificate into Windows Certificate Store...

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How to import a CA Certificate into Windows Certificate Store
How to import a CA Certificate into Windows Certificate Store

Disable Revocation Check

Furthermore, you need to disable the revocation check on the self-signed claim provider certificate.

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