Page History

...

To create a Help Desk role, navigate to "Administration | Roles" in the main menu, then click "+ Create";

Image Modified

A new window will now open titled "Role Info – – New";

...

A new window will now open titled "Permissions" that can be used to add and edit role permissions;

    Image Modified

To create a new permit for the role, then click on the "+ ADD" button, and a  new a new window will now open titled "Permit – New";

...

• 
  

  Expand
  title At the prompt "Scope:" select the area of applicability (e.g. only users in a specific domain or OU).
  Panel borderColor grey bgColor #F8F8F8 borderStyle dashed The scope of an administrative role determines in what scope administrator may manage objects. The role's scope can be selected by clicking on the magnifying glass icon , then select the domain, or OU that the scope applies to. Image RemovedImage Added

  
  

• 
  

  Expand
  title At the prompt "Object:" select the operational feature.
  Panel borderColor grey bgColor #F8F8F8 borderStyle dashed Specify which objects that may be managed by users with this administrative role. Role objects can be selected by clicking on the magnifying glass icon Image RemovedImage Added

  
  

• 
  

  Expand
  title At the prompt "Actions:" select what you can do (e.g. Create, Delete, View, All).
  Panel borderColor grey bgColor #F8F8F8 borderStyle dashed Select which actions may be performed from the following list. Role actions can be selected by clicking on the dropdown icon Image RemovedImage Added Actions that are assigned to the administrative role determine what actions an administrator can take on objects (such as users, user groups, security domain, units, and various policies). The following common privileges are available for all objects; All Actions  Grants an administrator permission to perform any administrative action on the object. Create Grants an administrator permission to create/add an object. Delete Grants an administrator permission to delete an object. Edit  Grants an administrator permission to view and edit an object, but not the ability to create or delete. View Grants an administrator permission to view an object, but not the ability to add, edit, or delete.

  
  

...

Repeat the same process to create all other permits for the role;

      Image RemovedImage Added

Finally, you will need to assign the role to either a user or user group.

...

The helpdesk role can be applied to users by navigating to "Directory | Users", left clicking on the context menu of a user and selecting "Roles";

Image RemovedImage Added

A new window will now open titled "Roles" that will allow the system administrator to assign Roles to the selected User

Image RemovedImage Added

Check the box for the newly created Help Desk Helpdesk role then click "Save".

Assigning the Helpdesk Role to Groups

The helpdesk role can be applied to groups by navigating to "Directory | Groups", left clicking ;

Image Added

Next left click on the context menu of a user and selecting group that will have roles assigned, then select "Roles";

Image RemovedImage Added

A new window will now open titled "Roles" that will allow the system administrator to assign Roles to the selected Group;

Image RemovedImage Added

Check the box for the newly created Help Desk Helpdesk role then click "Save".