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Azure AD requires that the user's account name is returned in the NameID in the format of Down-Level Logon Name. 

https://docs.microsoft.com/en-us/windows/win32/secauthn/user-name-formats

In the DualShield Admin Console, find the Service Provider, e.g. "ADFS". 

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In the context menu of the service provider, select "Edit"

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Change the "NameID Format" to "Down Level Logon Name"

Click Save