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There are some cases where users will have to set up the off-site MFA logon manually. 

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Add Agent - Computer Logon Client
Add Agent - Computer Logon Client

Visit the User Console at http://localhost:8082

Select "Agents"

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Click "Add Agent" button

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Add the Agent's address

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Click Save

If the Agent's address is correct, then it will be added to the logon client

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