Question and Answer authentication allows the user to provide questions that can be asked together with the required responses using the Service Console.

Once enabled, and after logging in to the service console, users can use the menu option "My Questions & Answers" to self-administer question and answer pairs;

Enabling the Questions and Answers feature

To allow your users to self administer emergency codes using the service console perform the following procedure;

• In order to edit the policy settings for the self-service console, log in to the management console, then navigate to "Administration | Policies", click on the Category "Self-Service", then click the button; Left click on the context menu of the self service policy , then select "Edit"; A new window will open titled "Policy - Edit", a new window titled "Policy - Edit" will now open; Expand the sections "Self-Service Portal", then scroll down to the section "Question & Answer Permissions"; The options in this section of the Self-Service policy settings determine what aspects of the Questions & Answers module the user will have access to. If you want your users to be able to fully manage their Questions and Answer pairs then ensure that all of the above options are selected then click and the policy will be updated.

Managing Question and Answer pairs using the Service Console

Once the user has navigated to the Question & Answers section, Question and Answer pairs may be added, edited and deleted (examples below).

Related Articles

• The Questions and Answers Authentication Method
• Questions and Answers Policy