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DualShield MFA Platform > DAS Error: The Das server is currently disconnected > image2022-2-22_18-32-4.png

This error is typically caused by the problem that the SQL database server is not working.

If we check the das6.log file below

C:\Program Files\Deepnet DualShield\tomcat\logs\das6.log

then we should find an event similar to the one below:

DualShield MFA Platform > DAS Error: The Das server is currently disconnected > image2022-2-22_18-34-4.png

If we check in the Services, then we might find that the MySQL service, MySQL(DUAL), is not running.

DualShield MFA Platform > DAS Error: The Das server is currently disconnected > image2022-2-22_18-35-18.png